Refund policy

We want you to love your gear. If not, here's how returns work.

Return Window: 14 days from delivery for returns/exchanges.

Condition: Items must be unworn, unwashed, and in original condition.

Exchanges: First size exchange - we cover the Journey Fees. Additional exchanges - customer covers the Journey Fees.

Return Shipping: If it's our mistake (wrong, defective, damaged), we cover the costs. If you changed your mind, you cover return shipping.

Refunds: Within 14 days - refunded to original payment method. Journey Fees are non-refundable.

Non-Returnable Items: Currently, all products are returnable. In the future, final sale/custom items may not be.

Defective/Damaged: Send a photo with your order number within 14 days to returns@identityoutpost.com. We'll replace or refund at no cost.

How to Return: Email returns@identityoutpost.com with your order number and details.